Cobham’s engineering business partnered with our team to implement a Lean Principles pilot program into a workshop environment to improve the overall capability of the workshop to exceed its customer’s expectations.
Cobham Aviation Services Australia (Cobham) is based in Adelaide, South Australia. Part of the worldwide Cobham plc, Cobham employs more than 1100 people at 18 locations around Australia and the Pacific Region and operates a fleet of more than 45 aircraft.
As the largest provider of contracted air transport services, they provide passenger and freight for blue chip clients such as Qantas, Australian Air Express, Rio Tinto, BHP Billiton and Santos. Cobham is also Australia’s largest provider of contracted special mission aviation services, operating the worlds largest aerial civil maritime surveillance program under contract to the Australian Customs Service Coastwatch program.
The Lean Principles pilot project was a major success delivering significant Return On Investment (ROI) and results above and beyond those defined in the project objectives. Results included:
The workshop has been in operation for many years maintaining critical aircraft components. Its workforce is experienced at component MRO and work under tightly controlled, safety critical processes. However, issued observed included:
To use Lean Principles to develop the team, coach the methods of effective planning and to create and deploy plans to improve operational performance , customer satisfaction and business profitability.
During a 4 month project with an average of one consultant on site for 2 days per week, actions included: