Helping airport operators to Go further.

Develop Consulting are improvement experts working with airport operations and linked organisations to transform how they work by identifying issues and improving performance across all areas of the sector.

From airport security to car parking, passenger throughput and queuing to staff training and challenges of growing volumes, we work hand-in-hand with our clients to deliver increased efficiency, productivity, safety and profitability.


Increase in passengers?

Staffing challenges?

Skills and experience?

OTP & turn arounds?

Legislation changes?

Increasing operating costs?

Reliance on external parties?

Environmental challenges?

Major investment programmes?

Talk to us about how we can help.

The airport operator challenge

Airports have faced major challenges, from pandemic restrictions to a surge in passenger demand. Now, the focus must shift from survival to building a stable, efficient future.

Labour and skills shortages mean every team member plays a critical role, making process optimisation and performance management essential. Meanwhile, upcoming security changes (the biggest since 2006), will require new skills and expertise to implement effectively.

Airlines and passengers now expect higher performance standards, putting pressure on operators to improve on-time performance and aircraft turnarounds, all while managing rising costs and investor expectations.

Develop Consulting partners with airports to streamline operations, enhance security, boost efficiency and drive profitability—delivering sustainable improvements across the entire operation.

Working alongside you to help your business Go further.

We realise that sometimes change is difficult, and businesses can’t always see where to start, where their weakest points are and what to prioritise.

Develop Consulting work hands-on alongside your own team to identify and then make the changes needed to stretch your resources further, put robust planning in place and be able to quickly action improvement for real, tangible and sustainable change.

Our delivery

With much of our team having a first-hand experience of Toyota motor manufacturing in the UK and Japan, our preferred delivery methodology is Lean.

Flexible and robust, Lean improvement methodology has been successfully implemented by major organisations around the world.

Develop Consulting will work with your team to transfer our knowledge, ensuring improvements are sustainable.

Projects we have supported

  • Central Search Area – significantly increased passenger throughput and reduced waiting times
  • Next Generation Security (NGS) – optimised CT lane performance and developed new processes
  • Passengers with Reduced Mobility (PRM) – service levels significantly improved whilst increasing team efficiency
  • Major investment programmes – scoping requirements through to asset delivery
  • Development and introduction of Continuous Improvement programme – projects delivered multi-million pound ROI
  • Training and coaching – trained and coached Lean and Continuous Improvement to team members
  • Resource planning – optimised shift rosters ensuring availability of capacity when required
  • Optimisation of car parking processes – reducing costs and increasing space capacity
  • Streamlining of main gate security processes – reduced both process and waiting times for vehicles passing airside
  • Motor transport workshop re-organisation – reducing turnaround times and increasing capacity
  • Airside transportation – optimised routes delivering greater service levels whilst increasing team efficiency

Testimony

Reducing Airport Passenger Queue Times Project

Throughout our recent project, Develop Consulting delivered a unique style to consultancy support, tailoring result driven attitudes to all levels of the organisation, from Senior Executive to the Operational Teams. Employing a direct approach, they were able to engage with the team, become involved with each process to fully understand associated challenges and constraints, creating a level of trust, and understanding with Operational Teams, enabling a full and independent root and branch analysis.

Their team remained focused on measurable results delivering on process changes that enhance output, with tangible change on performance. Providing added value through influencing and supporting operational change, moving away from the traditional consulting methodology of ‘Review and Report’. A full suite of sustainable tools has been delivered through this project, alongside guidance that empowers all level of the organisation to support effective working practices, encouraging highly motivated and experienced teams to perform at their best each day. Founded on a core principle of accountability, gained through data review, coaching and mentoring, together with embracing proactive leadership.

Dan Evans, Security Contracts Manager, Bristol Airport

Let us help your business Go further.