Our commitment

Develop Consulting welcomes feedback and treats complaints as an opportunity to put matters right and improve its services. We aim to provide a fair, accessible, prompt and respectful response. This is the controlled through our internal Complaints Handling Policy and Procedure.

How to contact us

Email info@develop-consulting.co.uk
Post Develop Consulting Limited, Union House, 111 New Union Street, Coventry, CV1 2NT
Telephone 0247 736 0164
Accessibility Tell us if you need another format, interpretation, advocacy, communication support or another reasonable adjustment.

Please include your name and contact details, preferred communication method, what happened and when, people or services involved, any evidence, whether there is an immediate safety concern, steps already taken and the outcome you would like. We will help you record the complaint if needed.

Our Process

Any complaints will be dealt with in accordance with the timescales set out in our policies. We will aim to resolve any issues quickly and to manage any complaint in a professional manner.

Privacy and records

We use complaint information to investigate, respond, safeguard people, meet legal or funding duties and improve services. Records are access-controlled and handled under our Privacy Notice, Data Protection Policy and Data Retention Policy. They are normally retained for six years after closure, subject to safeguarding, funding, legal-hold, insurance and limitation requirements.