A hospital ward is a process. Patients come in at one end, receive treatment and rehabilitation, and are discharged at the other. And like any process, it can be measured, managed, and improved using the same principles that transformed Toyota into one of the world’s most successful manufacturers.
In this episode, Darren Jones speaks with Steve Boam, CEO of Develop Consulting, and Jeremy Butler, Executive Director for Transformation at Imperial College NHS Trust, about applying Lean principles to healthcare, why continuous improvement often fails in the NHS, and what world-class operational performance in health and social care actually looks like.
The Improving Healthcare Podcast is brought to you by Develop Consulting.
Darren Jones – Host
Steve Boam – CEO, Develop Consulting
Jeremy Butler – Executive Director for Transformation, Imperial College NHS Trust