PLS In Practice - Develop Consulting and RCGP Podcast

PLS In Practice – How Practice Level Support Is Transforming General Practice

RECORDED September 2026

DURATION 40 minutes

FORMAT Expert Panel

A special joint episode of The Improving Healthcare Podcast, produced in collaboration between Develop Consulting and the Royal College of General Practitioners. Host Darren Jones is joined by Dr Huw Miles and Sue Blackman to explore what Practice Level Support (PLS) is really delivering for general practice, the national impact data, and what’s changing next.

Our Panel:

Darren Jones – Strategic Advisor, NHS; Host, The Improving Healthcare Podcast
Dr Huw Miles – GP and Deputy Lead for the Primary Care Development Team, RCGP
Sue Blackman – Commercial Account Director, Develop Consulting

Key Topics:

What Practice Level Support is and why it’s needed
How PLS supports practices day to day
The national impact data, including call wait times down by up to 50% and up to nine hours of clinical time freed up per week
The new PLS Advanced and PLS Collaborate strands, running through to 2029
What’s changing as commissioning responsibility shifts to ICBs
How practices, PCNs, ICBs and regions can access PLS

Who Should Listen:

GPs, practice managers, PCN leads, ICB commissioners, regional NHS leads, and anyone involved in general practice improvement or primary care commissioning.

Listen on Apple Podcasts