This client operates a large hospital in Australia and provides state-of-the-art medical care to a large metropolitan area. The hospital employs more than 7,200 staff and treats over 650,000 outpatient a year.
The hospital is currently undertaking a major service redesign programme known as TEMPO. The Tempo programme has a number of key targets to develop, implement and evaluate sustainable solutions to improve access to and experience for patients through:
Achieving 80% of the National Emergency Access Target (NEAT) for general medical patients (patient discharge within 4 hours). Reducing the average length of stay by five per cent for acute medical patients. Reducing outpatient waiting lists by redefining referral pathways. Build a redesigned workforce by up-skilling the project team, key clinicians and staff involved in the project in the principles and methodology of clinical service redesign.