Our team were engaged to improve the flow of the patients, improve processes and reduce wait times.
Windsor Regional Hospital is one of the largest community hospitals in the province of Ontario. Serving more than 400,000 people, it provides advance care such as regional cancer services, paediatric services, intensive care, family birthing centre, stroke and neurosurgery, and a broad range of medical and surgical services.
The hospital operates clinics at two sites, offering the same range of services with variances in approach, timing and staff roles. Fracture Clinic patients routinely waited up to 3 hours greatly reducing patient satisfaction. We were engaged to improve the flow of the patients through the fracture clinic, reduce wait time and improve the processes for the fracture clinic staff members.
Improved clarity, effectiveness and efficiency of processes
Improved staff engagement
By creating a fracture clinic improvement team, our team facilitated a process mapping event to discover which processes in both fracture clinics were valued added and which were non-valued added.
A cross-functional team comprised of front line clerks, nurses, x-ray technicians clinical managers, and physicians was created.