Enabling Resilience and Resourcefulness


Enabling Resilience and Resourcefulness

GP practices in the north of England needed support in designing an unprecedented system in order to administer flu vaccines to 3.5k patients as a result of Covid-19 restrictions.

This was a small practice with limited access and one waiting room, and it was impossible to admit patients in line with social distancing rules.


  • Minimising the chances of Covid-19 cross-infection to all 3.5k patients
  • Energetic staff embracing creative problem solving, new tools and techniques
  • Lasting improvement in internal communications
  • Unprecedented communication with external suppliers, suppliers, authorities and charities
  • A thriving team outside their comfort zone
  • Successful model for future mass vaccinations
  • Achievements beyond original brief, and developing three further walk-in clinics for patients without car access


  • The small practice had limited access
  • The practice requirements had to be considered,

including onsite wifi, sanitation, liaison with local CCG, police, highways and council


  • Create a safe environment for staff and patients to be able to administer the flu vaccine during a global pandemic


  • Create a stakeholder process map to understand operations and issues
  • Compile discussion points, process plans and action lists within workshops for practice staff
  • Looking at practicalities of requirements for wifi, sanitation and liaising with CCG, police, highways and council
  • Supporting with best methods for layout, signage and promotional material
  • Activating steps needed to digitise vaccination letters, control check-in process using scannable barcodes and equipment

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